1. SENTILLIAN PRIVACY POLICY

Effective Date: [April 1st 2026]
Last Updated: [April 6th 2026]

Sentillian (“Sentillian,” “Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information in accordance with applicable data protection laws.

This Privacy Policy describes how we collect, use, disclose, and safeguard information when you:
Visit our website: https://www.sentillian.com

Use our services, including social media advertising, influencer strategy, and AI-powered engagement systems
Interact with our AI agents (voice, chat, messaging)

Engage with content, campaigns, or integrations powered by Sentillian

By using our services, you agree to the terms of this Privacy Policy.

2. SCOPE

This Privacy Policy applies to:

• Website visitors
• Customers and prospective customers
• End users interacting with AI systems powered by Sentillian
• Individuals whose data is processed through our platform

3. INFORMATION WE COLLECT

3.1 Information You Provide Directly
We may collect personal information that you voluntarily provide, including:

• Name
• Email address
• Phone number
• Company or organization
• Job title
• Any information submitted through forms, demos, or communications

3.2 Information Collected Automatically
We may collect certain information automatically, including:

• IP address
• Device type, browser, and operating system
• Pages viewed and interaction timestamps
• Referring URLs and campaign data

3.3 AI Interaction Data
When you interact with AI-powered systems operated by Sentillian:

• Conversations may be recorded and transcribed
• Interaction data may be analyzed and structured
• Data may include voice recordings, chat logs, and metadata
• This data is used for:
• Engagement capture and routing
• Service delivery and optimization
• Analytics and reporting

We do not use personal data to train generalized AI models without appropriate authorization or anonymization.

3.4 Data from Social Media & Advertising Platforms
We may receive data from:

• Social media platforms (e.g., engagement, campaign data)
• Advertising platforms
• Influencer campaigns and third-party distribution channels

This may include anonymized or aggregated audience data, as well as engagement metrics.

3.5 Information from Third Parties
We may receive information from:

• CRM systems and integrations
• Marketing partners
• Publicly available sources

4. HOW WE USE INFORMATION

We use information to:

• Comply with legal and regulatory obligations
• Provide, operate, and improve our platform
• Deliver social media advertising and influencer campaigns
• Capture, qualify, and route engagement
• Generate analytics and business intelligence
• Communicate with users and clients
• Ensure security and prevent fraud

5. LEGAL BASIS FOR PROCESSING (GDPR)

Where applicable, we process personal data based on:

• Consent
• Contractual necessity
• Legitimate interests (e.g., improving services, security)
• Legal obligations

6. SHARING AND DISCLOSURE

We do not sell personal data.
We may share information with:

6.1 Service Providers

• Cloud hosting providers
• Analytics providers
• Communication and messaging services
• Payment processors

All providers are contractually obligated to safeguard data.

6.2 Platform Integrations
Data may be shared with systems selected by customers, including:

• CRM platforms
• Case management systems
• Marketing automation tools

6.3 Business Transfers
In the event of a merger, acquisition, or asset sale, data may be transferred as part of that transaction.

6.4 Legal Requirements
We may disclose information to:

• Comply with laws or regulations
• Respond to legal requests
• Protect rights, safety, or property

7. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

• Operate and improve our website
• Analyze traffic and usage
• Support advertising and attribution

You can control cookies through your browser settings.

8. DATA RETENTION

We retain personal information only as long as necessary to:

• Provide services
• Fulfill contractual obligations
• Comply with legal requirements
• Resolve disputes

Retention periods vary based on data type and applicable laws.

9. DATA SECURITY

We implement appropriate technical and organizational safeguards, including:

• Encryption in transit (TLS)
• Secure cloud infrastructure
• Role-based access controls
• Logging and monitoring

No system is completely secure; however, we take reasonable measures to protect data.

YOUR PRIVACY RIGHTS

Depending on your location, you may have rights to:

• Access your personal data
• Correct inaccurate data
• Request deletion
• Restrict or object to processing
• Request data portability
• Withdraw consent

To exercise these rights, contact:
Sentillan Support or use the feedback form

CALIFORNIA PRIVACY RIGHTS (CCPA/CPRA)

California residents may:

• Request disclosure of data collected
• Request deletion of personal information
• Opt out of sale or sharing of personal data (Sentillian does not sell personal data)

Requests can be submitted to:
Sentillan Support

INTERNATIONAL DATA TRANSFERS

If you access our services from outside the United States, your information may be transferred and processed in the U.S. or other jurisdictions.

We implement safeguards such as:

• Standard contractual clauses (where applicable)
• Secure processing environments

CHILDREN’S PRIVACY

Our services are not intended for individuals under 18.

We do not knowingly collect personal data from children. If we become aware of such data, we will delete it.

THIRD-PARTY LINKS AND SERVICES

Our services may include links to third-party websites or integrations.

We are not responsible for their privacy practices. Please review their policies independently.

CHANGES TO THIS POLICY

We may update this Privacy Policy periodically.

Changes will be posted with an updated “Last Updated” date. Continued use of our services constitutes acceptance of changes.

CONTACT INFORMATION

For questions or requests regarding this Privacy Policy:

Sentillian
3 Ferry Street, Studio 3W
Easthampton, MA 01027